Communication is a skill that can either be cultivated to strengthen your organization or neglected to the point that it cripples your bottom line. Indeed, the way your company communicates affects all facets of production, logistics, operations, and employee interactions. So, it's well worth your time to ensure your communication culture is a constructive one.
In Part 1 of our "Leading Change in Communication" series, we discussed the paradigmatic importance of conveying trust through conversation rather than projecting authority by dishing out demands. But trust doesn't stand alone. Leaders, in order to reap the benefits of lucrative communication practices, you'll want to incorporate an element of inclusion, too.